Privacy Policy
We are a mobile auto-detailing company serving Tampa Bay. To bring the shop to your driveway we need a little information about you and your vehicle. This page explains exactly what we collect, how we use it, and what we will never do with it.
Who we are
Black Pearl Detailing is a mobile auto-detailing business based in Oldsmar, Florida, serving Tampa Bay on-site at your home or workplace. Our website is blackpearldetailtampa.com. When this policy says "we," "us," or "our," it means Black Pearl Detailing.
What we collect
- Contact details — your name, mobile number, and email address.
- Service details — your vehicle's year, make and model, the address where we will detail it, and any notes you give us about its condition or your preferences.
- Booking and payment records — appointments, deposits, invoices and receipts. Payments are processed by Square. We never see or store your full card number.
- Messages you send us — texts, emails, and social-media messages, so we can answer you and keep track of what we agreed.
- Basic website information — our site stores a small amount of data in your browser to remember whether you have visited before and whether you are signed in as a member. We do not use advertising trackers or sell browsing data.
How we use it
- To schedule, confirm, remind you about, and perform your detailing service.
- To send receipts, invoices, and membership billing notices.
- To answer your questions and resolve any issue with a service.
- To send you offers, seasonal specials and openings — only if you have opted in (see the next section).
- To keep our records accurate and comply with the law.
Text messaging (SMS)
The Text List — how consent works
When you text JOIN to 833‑478‑4425, check the opt-in box on our website, or tell us in person that you would like texts, you agree to receive recurring automated marketing and customer-care text messages from Black Pearl Detailing at the mobile number you provided. These may include appointment reminders and confirmations, welcome offers, seasonal specials, and first word on openings.
- Consent is not a condition of purchase. You can book any detail without joining the text list.
- Message frequency varies. Message and data rates may apply.
- To stop: reply STOP to any message and you will be unsubscribed. You will receive one final message confirming you are out.
- For help: reply HELP, email BlackPearlDetailers@gmail.com, or call 727-430-1242.
Your mobile number and text-message opt-in data will not be shared with or sold to any third party or affiliate for their marketing or promotional purposes. We share it only with the platform that delivers our messages, and only so those messages reach you.
Full program details are in our SMS Terms & Conditions.
Who we share it with
We do not sell your information. We share it only with the companies that help us run the business, and only for that purpose:
- Square — online booking, appointment confirmations and reminders, payments, invoices, and our customer directory.
- Our messaging providers — the email and text-message platforms that deliver the messages you have asked for.
- Cloudflare — hosting and security for this website.
- When the law requires it — for example, to respond to a valid legal request or to protect our rights, our customers, or the public.
Text-message originator opt-in data and consent are excluded from every category above: that information is never shared with any third party for marketing.
How long we keep it
We keep your customer and service records for as long as you are a customer and as long as we need them for tax, accounting, and legal purposes. If you leave the text list, we keep a record of your opt-out so we never text you again by mistake.
Your choices
- Texts — reply STOP at any time. You can rejoin later by texting JOIN.
- Emails — use the unsubscribe link at the bottom of any marketing email.
- Your information — to review, correct or delete the details we hold about you, email BlackPearlDetailers@gmail.com and we will take care of it.
Children
Our services and website are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will remove it.
Changes to this policy
If we change this policy we will post the new version here with a new effective date. Material changes to how we use your information will be communicated to you directly where the law requires it.